How can we help?
Browse topics below or search our frequently asked questions.
Browse by Topic
Getting Started
Set up your profile and send your first referral request.
- • Creating your account
- • Uploading your resume
- • Browsing the referrer marketplace
- • Sending a referral request
Account & Settings
Manage your profile, target roles, and notification preferences.
- • Updating your profile
- • Changing your target roles
- • Notification preferences
- • Deleting your account
Billing & Plans
The Placement Guarantee Program, invoices, and refunds.
- • What's included in the program
- • Payment methods
- • Invoice downloads
- • Refund policy
Referral Status
How requests, matching, and status tracking work.
- • How referral matching works
- • Understanding status stages
- • What happens if a referrer doesn't respond
- • Re-match policy
Trust & Safety
Referrer verification, disputes, and data protection.
- • How referrer verification works
- • Reporting a suspicious profile
- • Filing a dispute
- • Data privacy practices
Frequently Asked Questions
How do I send my first referral request?
Create your profile, upload your resume, and set your target roles. Then browse the referrer marketplace, filter by company and department, and send a request with a short personal note to a verified referrer.
How is a referrer verified?
Every referrer completes corporate email OTP verification and LinkedIn profile cross-matching before they can accept requests. Referrers can optionally add employee ID verification for a Premium Verified badge.
What happens if my referrer doesn't respond?
Referrers have 72 hours to respond. If there's no response in that window, you're automatically re-matched with another verified referrer at no extra cost.
What's included in the Placement Guarantee Program?
A 17-step program covering verified referrals, a resume and profile update, mock tests, unlimited mock interviews, and a dedicated placement manager working with you until you're placed — with a full refund if you don't get a job offer.
Can I change my target companies or roles later?
Yes. You can update your target roles, companies, and seniority preferences anytime from your account settings — this reshapes which referrers you're matched with.
How do I report a suspicious referrer profile?
Use the "Report" option on any referrer profile, or contact support directly. Our ops team reviews every report and takes action, including account suspension, within 24 hours.
How do I raise a dispute?
Open the request in your dashboard and select "Raise a Dispute." Our ops team reviews the case and mediates between you and the referrer, typically within 24 hours.
Can I get a refund?
If a referral request isn't accepted by any referrer within 14 days despite our team's best efforts to match you, we'll refund that request's proportional value or convert it to a credit.
Still need help?
Our support team is available Monday–Saturday, 9AM–7PM IST.